How Progress Point Direct collects, uses and protects your personal data.
This Privacy Policy explains how Progress Point Direct ("we", "us", "our"), operating from Ilica 71, 10000 Zagreb, Croatia, collects, uses, stores and protects personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR) and applicable Croatian legislation.
The data controller is Progress Point Direct, Ilica 71, 10000 Zagreb, Croatia. You can contact us regarding data protection matters at: info@progress-point-direct.com or by phone at +385 95 366 9522.
We collect personal data in the following circumstances:
When you submit an enquiry through our contact form, we collect your name, email address, phone number (if provided), and the content of your message. This data is used solely to respond to your enquiry.
When you engage our services, we may process personal data contained within the documents we help you organise. This data is processed strictly for the purpose of providing the organisational service. We do not retain copies of client documents after the project is complete.
We may collect technical data such as IP address, browser type, pages visited and time of visit through analytics cookies, if you have consented to their use. See our Cookie Policy for details.
We process personal data on the following legal bases:
We use the personal data we collect to respond to enquiries, deliver our document organisation service, maintain records as required by law, and improve our website based on anonymised usage data (with consent).
We do not use your personal data for automated decision-making or profiling. We do not sell or rent your personal data to third parties.
We do not share your personal data with third parties except in the following limited circumstances: where required by law or by order of a competent authority; where necessary to protect the rights, property or safety of Progress Point Direct or others; with service providers who assist us in operating our website (such as hosting providers), under appropriate data processing agreements.
Enquiry data is retained for up to 12 months after the last communication, unless a longer retention period is required by law or by an ongoing service relationship. Data processed as part of service delivery is not retained after project completion. Website analytics data (where consented) is retained in accordance with the analytics provider's standard retention periods.
Under GDPR, you have the following rights regarding your personal data:
To exercise any of these rights, contact us at info@progress-point-direct.com. We will respond within 30 days. If you believe your rights have been infringed, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP), Martićeva 14, 10000 Zagreb, www.azop.hr.
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or destruction. These include secure communication channels, access controls and regular review of our data handling practices.
We do not routinely transfer personal data outside the European Economic Area. Where any transfer does occur, we ensure appropriate safeguards are in place in accordance with GDPR requirements.
We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website or services after changes take effect constitutes acceptance of the updated policy.
For any questions about this Privacy Policy or our data practices, contact us at:
Progress Point Direct, Ilica 71, 10000 Zagreb, Croatia
Email: info@progress-point-direct.com
Phone: +385 95 366 9522